Refund and Returns Policy

🔄 EcoVen.Shop – Return & Exchange Policy

Welcome to EcoVen.Shop, an e-commerce platform operated under Korno Group. This Return & Exchange Policy outlines how we handle product returns and exchanges to ensure a transparent and hassle-free experience for our entrepreneurs, vendors, and resellers. By using our website (www.EcoVen.Shop), you agree to the terms stated below.

âś… When Can You Return or Exchange a Product?

1. Defective, Damaged, or Wrong Product:

  • If you receive a defective, damaged, or incorrect item (not matching the product image or description on EcoVen.Shop), you must report it to our support team within 1 (one) working day of receiving the item.
  • Upon verification, we will accept the return and arrange to replace the item or send a new product of the same value within 10 (ten) working days.
  • In this case, no extra charges (like shipping/courier fees) will be applicable.

2. Change of Mind or Other Personal Reasons:

  • If you want to return or exchange a product for personal reasons (e.g., change of mind), you can:
    • Get a replacement product of the same value, but 10% of the product price will be deducted.
    • You must cover the shipping/courier costs for return and re-delivery.
    • The product must be returned in original condition with all stickers, tags, and packaging intact.

🛎️ Customer Support:

  • Support Hours: 10:00 AM to 8:00 PM (Bangladesh Standard Time), every day.
  • You can contact us via:

We are committed to building a reliable and professional platform for entrepreneurs and resellers. Your satisfaction is our priority.

✨EcoVen.Shop